Less than 8% of applicants make it through
We don't just post a job ad and forward resumes. Every VA in our pool has passed a rigorous 6-step screening process before you ever see their name.
<8%
Application pass rate
6 steps
Screening stages
100%
Background checked
Application & resume review
We filter for relevant experience, remote work history, and the specific skills needed for Australian business environments. Generic applicants are rejected at this stage.
- Minimum 2 years of relevant professional experience
- Demonstrated remote work capability
- Tools proficiency relevant to the role (Xero, Google Workspace, CRMs, etc.)
- Complete and verifiable work history
Skills assessment
Every candidate completes a role-specific task test — not a multiple choice quiz, but a real work simulation. We assess accuracy, attention to detail, and how they handle ambiguity.
- Role-specific task simulation (e.g. data entry, bookkeeping, research)
- Tools proficiency test in software relevant to the role
- Time-to-complete and accuracy scored together
- Only candidates who score in the top 20% proceed
English communication test
We assess written and verbal English comprehension, clarity, tone, and the ability to communicate professionally with Australian clients.
- Written response to a business scenario
- Grammar, structure, and professionalism scored
- Verbal assessment via recorded response
- Accent and clarity evaluated for phone/video call suitability
Structured video interview
A 45-minute structured interview with one of our placement specialists. We assess reliability, work ethic, cultural fit for Australian businesses, and how they handle pressure.
- Work style and independence assessment
- How they handle ambiguous instructions or mistakes
- Availability, timezone alignment, and internet reliability
- Personality and communication style for client fit
Reference checks
We speak directly to previous employers or clients — not just collect written references. We verify role, tenure, performance, and reliability.
- Direct phone or video call with a minimum of two referees
- Verification of role, responsibilities, and tenure
- Performance, reliability, and work ethic discussed
- Referees must be former employers or direct clients — not colleagues
Background & identity check
The final gate. We verify identity documents and run a criminal background check before any candidate is added to our active talent pool.
- Government-issued ID verification
- Criminal background check in country of residence
- NBI clearance (Philippines) or equivalent
- All records stored securely and handled in confidence
What happens once they're in the pool?
Passing the screening process isn't the end — it's the beginning. We actively monitor placed VAs on an ongoing basis.
Performance monitoring
Placed VAs are monitored via regular account manager check-ins. Issues are flagged and addressed before they become problems.
Client feedback loops
We collect structured feedback from employers monthly. VAs who receive poor feedback are coached or removed from the pool.
Skills currency
VAs are expected to keep their skills current. We flag outdated skill profiles and require refresher assessments for long-inactive candidates.
Replacement guarantee
If a placed VA isn't working out, we source a replacement — no charge. The quality commitment doesn't end at placement.
Only the best make it through
Browse our available talent or book a call to tell us what you need.