Privacy Policy

1. About this policy

SamaStaff Pty Ltd (ABN to be confirmed) (“SamaStaff”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the collection and use of your personal information as described in this policy.

2. Information we collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, company name, and business address.
• Account information: login credentials and account preferences when you register on our platform.
• Profile information: for virtual assistants, this includes work history, skills, availability, and professional credentials.
• Communications: messages you send to us via contact forms, email, or our platform.
• Usage data: pages visited, time on site, referring URL, browser type, and device information collected automatically via cookies and analytics tools.
• Payment information: billing details processed securely through our third-party payment provider. We do not store card numbers.

3. How we use your information

We use your personal information to:

• Provide, operate, and improve our staffing and platform services.
• Match employers with suitable virtual assistants.
• Communicate with you about your account, placements, and service updates.
• Process payments and manage billing.
• Send marketing communications where you have opted in (you may unsubscribe at any time).
• Comply with our legal obligations.
• Detect and prevent fraud or misuse of our platform.

4. Disclosure of your information

We do not sell your personal information. We may disclose your information to:

• Virtual assistants and employers as necessary to facilitate placements and engagements.
• Service providers who assist us in operating our business (e.g. email delivery, cloud hosting, analytics, payment processing). These providers are bound by confidentiality obligations.
• Regulators or law enforcement where required by law.
• Successors in the event of a business acquisition or merger, subject to equivalent privacy protections.

Where we share data with parties outside Australia (for example, virtual assistants located in the Philippines, Indonesia, or Malaysia), we take reasonable steps to ensure that data is handled in accordance with Australian privacy standards.

5. Cookies and analytics

Our website uses cookies and similar tracking technologies to improve user experience and measure site performance. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.

We use analytics services (including Google Analytics) to understand how visitors use our site. This data is aggregated and does not identify individuals.

6. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When no longer needed, we securely delete or anonymise the data.

8. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Complain about a breach of the APPs.
• Opt out of direct marketing communications at any time.

To exercise these rights, contact us at hello@samastaff.com.

9. Complaints

If you believe we have mishandled your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date. Continued use of our services after changes constitutes acceptance.

11. Contact us

For privacy-related enquiries: